If you have any questions whatsoever about how holiday rental accommodation works, these frequently asked questions might just offer all the answers you need… if not, please contact us.
What is holiday rental accommodation?
Much like a ‘home from home’, holiday rentals usually come in the form of villas, These are designed to be rented on a short-term basis especially for holidays or business trips. Every establishment is equipped with all you need for your stay, from beds to towels, kitchen equipment and televisions.
How does holiday accommodation differ to hotels?
Holiday villas are rented on a self-catered basis, comprising a free-standing house that is fully furnished and equipped. If you are seeking privacy, space and a home-like environment, this option is ideal.
Hotels on the other hand are rented on a per room basis. This means that you may have shared facilities such as swimming pools and relaxation areas, with set meal times and room service. The main difference besides the self-catering aspect is that hotel rooms are less private and flexible.
Aren’t villas more expensive than hotels?
Hotels rates are per room, where villa’s rates are for the entire villa. Villa rentals offer more privacy, more comfort, and more freedom than hotel rooms. Your villa also comes with a fully equipped kitchen, making a vacation rental an economical choice. When two or more people are travelling, a rental is usually considerably less expensive than staying in hotel rooms and eating all of your meals out. When you factor in all the benefits and amenities of a private villa, you'll quickly realize that villas offer superb value.
What does the rental fee include?
For the most part, rentals are charged on a daily/nightly basis for the entire venue rather than a per person per night basis. If you stay longer than a month, you may often be able to get discounted rate. Most establishments include facilities, basic cleaning , WiFi into the rate, with added services offered at varying prices depending on the establishment.
Is a security deposit required?
Most of our properties do not require a security deposit. Our accommodation is made available for letting on the understanding that the property will be left clean and tidy at the time of checkout and all personal waste removed from the property. You will be held responsible for any damage or breakages to the property during your stay. These must be reported to us immediately and appropriate compensation made so that the villa can be fully equipped for the next guests. However, we do offer villas that require deposit payment and this is stated on each villa. The deposit amount differs from villa to villa and is payable on arrival at the villa and is fully refundable on departure after a check out of the villa.
Is the information on the website accurate?
The website is updated on a daily basis, we try to make sure that the information is as accurate as humanly possible. However, sometimes a small detail may slip through the cracks. If you have a specific need, or expectation from your chosen property, please confirm that the specific feature is available, directly with your reservations consultant.
How do I confirm that my chosen accommodation has been booked?
Your booking will be confirmed by email after your deposit has been made. You will be given contact details so that you can tell us your estimated arrival time, and additional information that may be required will also be provided.
Are pets allowed in villas?
Some do allow pets, most don’t. As every establishment is owned individually, rules such as these are entirely dependent on each specific property. Ask before you make your booking to be 100% sure about policies in advance. Please be aware that 90% of our properties will not allow pets.
Can I have parties at the accommodation venue?
We know that you are on holiday, and fully understand your desire to let loose and have fun. With that said, many of our rentals are situated in residential suburbs. Locals in neighboring buildings have to work, and some may have small children too. You will need to keep the noise levels down to an acceptable rate after 21h00 during the week and after 23h00 on the weekend. If you do have a party and things get too noisy, you may end up with a fine levied against you by the property owners or governing body of the establishment. In exceptional cases, police have gotten involved, and guests have been asked to leave the establishment. Generally the villa and its facilities are strictly for the use of the villa residents only. Visitors may be allowed however prior approval from the villa owner/property manager must be obtained.
Do I have to share my chosen accommodation with other guests?
No. the villas are in depended self catering villas and can only be enjoyed purely by you and your travel companions. Villas and houses are free-standing, which means that you have the exclusive use of the entire property during your stay.
Can more guests stay at the accommodation than mentioned in the booking form?
It can happen at times that bookings are under-estimated in terms of the number of people staying in each establishment. As each establishment can only accommodate a certain number of people however, it is best to find alternative accommodation if your group has gotten larger. Generally the guideline is 2 guests per room, but please enquire based on your specific party makeup. We have the right to refuse entry to the villa or evict from the villa if the number of persons occupying the property exceeds the stated maximum amount at anytime.
Is Travel Insurance Required?
Yes, it is strongly recommended that you arrange comprehensive travel insurance to include accommodation cancellation.
When do I receive keys to the villa?
Once you have a set time of arrival, you will need to get in touch to let us know when you are estimated to arrive at your chosen accommodation. Generally will then be met and welcomed at the property on your arrival by a member of our group, to be handed the keys and show you the property. In case you are arriving late at night or early in the morning, we will inform you with a code to use, as all our villas have a key box at the entrance with a secure code.
What is the check-in time?
You may check-in at any time from 3:00pm on your arrival day. Ideally, we need to know what time you expect to arrive to ensure that your room is ready and that we can meet you at your chosen accommodation.
What is the check-out time ?
Generally you will need to check-out by 11:00am on your final day. If however, you need a late check out this can be subject to additional costs and depending on availability.
Why do you require my flight details?
These details are needed in case you do not arrive at the villa at the expected time due to a flight delay. We will be able to contact the arrival airport and using the details provided obtain up to date information on the status of your flight.
What is the minimum stay for bookings?
Depending on the time of year, most villas have a minimum stay of 5 to 7 nights. During the high season between April to October, a stay of 7 nights is the standard minimum. However this can be subjected to availability dates in between the calendar.
Are meals and drinks included in the rates?
Our holiday rentals are provided on a self-catering basis. This means that you will need to provide your own food for meals. There are shops close to all of our properties however, along with restaurants, food deliveries and even online grocery shopping options provided by major stores.
What items are included in the rental rates?
Typically, towels, bedding and basic toiletries are provided for the stated maximum number of people staying in each establishment.
Are beach towels provided?
Yes, in some villas. Please refer to the villa description to check on your specific villa/s.
Is air conditioning included in the rental rate?
Yes air conditioning is included in the rental rate.
Can a baby cot and highchair be provided?
At the vast majority of villas both a baby cot and highchair can be provided free of charge, please refer to the villa description to check on your specific villa/s. If more than one of each item is required, this can usually be arranged for a small fee. Please contact us for more details.
Are an iron and ironing board provided?
Yes
Are hairdryers provided?
Yes
Are barbecues provided?
Yes
Is it possible for the swimming pool to be heated?
Some of our properties do have a heated pool facility. The daily supplement for this facility varies from villa to villa and can be found on the rental rates section.
Can you organize car hire?
We have teamed up with some of the finest car hire companies to bring you the best quality cars at the lowest possible prices. Please inform us if this service is needed in order to send you a quote.
What can I do if I leave personal belongings in resort?
Please bear in mind it is your responsibility to ensure that all your belongings are removed from the villa at the end of your holiday. Before departing from your accommodation please ensure you check the villa thoroughly for your personal belongings i.e. the safety deposit box, wardrobes, drawers, under beds, bathroom cabinets, clothes line etc.
How can I give some feedback or make a review?
We always need your feedback in order to improve our services and give us great new ideas on how to improve our selves. Please send us an email at
Who can I call if I need to get hold of anyone?
All our villas have a list of emergency numbers. these numbers include fire, safety and medical emergency numbers as well as contact numbers for our bookings team. This means that you will always know who to call if any problem arises during your stay.
What happens if additional cleaning is required?
If you need extra cleaning or change of linen or middle cleaning, you can let us know when you wish the extra services and our housekeeping services will be notified of your added needs, with an extra cost.
Need a pick up from the airport?
We can help - simply contact us and we'll pick you up.